Wi-Fi
- Wi-Fi name
- bw-guest
- Password
- Given at check-in, or dial 0 for the password
How to connect
- Select bw-guest in your device's Wi-Fi settings. A sign-in page will open.
- Enter the password on the sign-in page.
- Accept the terms and conditions.
- Click Connect.
Having trouble connecting?
- Make sure Wi-Fi is turned on and Airplane Mode is turned off.
- If the sign-in page does not open, or you are connected but nothing loads, open a web browser and go to neverssl.com to bring up the sign-in page.
- On the sign-in page, re-enter the password carefully (passwords are case-sensitive), accept the terms and conditions, and click Connect.
- Turn off any VPN, then try again.
- Choose "Forget" for bw-guest in your Wi-Fi settings, then connect again.
- Turn Wi-Fi off and back on, or restart your device.
Still having trouble connecting? Call (847) 233-9292.
Telephone Services
- Front Desk/Operator
- Dial 0
- Messages
- Dial 0
- To call another guest
- Dial room number
- To place a local call
- Dial 9 + area code + the number
- Place a long distance call (billed to your room)
- Dial 9 + 1 + area code + the number
- International calls
- Dial 9 + 011 + country code + the number
- Operator assisted calls
- Dial 9 + 0
Hotel Services
Forget Something?
Complimentary combs, razors, shaving cream, toothbrushes, toothpaste and sewing kits are available at the Front Desk.
Housekeeping
Service is provided to our guests daily. For additional services or amenities please contact the Front Desk.
Ice Machine
Ice machines are available for our hotel guests and located on the second floor of the hotel.
Wake-Up Call
All rooms offer a clock radio which is equipped with an alarm clock. If you would prefer, wake-up calls can be scheduled through the Front Desk by dialing "0" on your in-room telephone.
Restaurants
Chinese
- Peking(847) 288-076010213 W. Grand Ave., Franklin Park, IL 60131
Indian
- Mantra by Indian Garden(847) 260-57779438 W. Irving Park Rd., Schiller Park, IL 60176
Mediterranean Cuisine
- Kebop House(630) 422-1477229 W. Grand Ave., Bensenville, IL 60106
Mexican Food
- Zacatecas Restaurant(847) 260-594110150 Grand Ave., Franklin Park, IL
- Chipotle Mexican Grill(847) 451-12142926 Mannheim Rd., Franklin Park, IL 60131
Seafood
- Nick's Fishmarket(847) 298-820010275 W. Higgins Rd., Rosemont, IL 60018
- Red Lobster(708) 456-79664401 N. Cumberland Ave., Norridge, IL 60706
Steak House
- Gibsons(847) 928-99005464 N. River Rd., Rosemont, IL 60018
Sports Bar
- Sneaker's Sports Bar & Grill(847) 455-44449721 Grand Ave., Franklin Park, IL 60131
Pizza
- Gianni's Ristorante & Pizzeria(847) 451-01009655 Grand Ave., Franklin Park, IL 60131
- Giordano's(847) 292-26009415 W. Higgins Rd., Rosemont, IL 60018
- Rosati's(630) 279-1998687 N. York Rd., Elmhurst, IL 60126
- Sarpino's(847) 299-9222578 E. Oakton St., Des Plaines, IL 60018
Hospitals
- Kindred Hospital Chicago Northlake(708) 345-8100365 E. North Ave., Northlake, IL 60164
- Gottlieb Memorial Hospital(708) 681-3200701 W. North Ave., Melrose Park, IL 60160
Places of Worship
- Solid Rock Community Church(847) 455-444010459 W. Grand Ave., Melrose Park, IL 60164
- Assembly Of God(630) 546-90609628 IL-19, Schiller Park, IL 60176
Fire Safety
Never smoke in bed or cook in your room.
Always unplug personal electrical appliances, such as irons, hair dryers and curling irons.
Please Plan Ahead
- In case of fire, smoke may reduce visibility so plan ahead.
- Study the emergency evacuation route located behind the room door.
- Determine the location of the two nearest exits, fire alarms and extinguishing equipment.
- Count the number of doors between your door and the exit door.
- Keep your room key readily available.
- Do not use elevators.
In Case of Fire
- If you detect a fire, pull the nearest fire alarm if you can safely do so and notify the hotel Front Desk.
- Move quickly, but calmly, to the nearest exit. DO NOT use elevators.
- If you hear a fire alarm, DO NOT PANIC. Remain calm, take your key and go to the door of your room.
- If your room is smoky, get on your hands and knees, and crawl to the door.
- Feel the door and door knob. If it is HOT, DO NOT OPEN the door. If it is cool, open it slowly.
- If the hallway is smoky, get on your hands and knees, stay next to the wall, and count the doors as you crawl to the exit.
- Take your room key with you so you can crawl back to your room if the exit is unavailable (remember the number of doors between your door and the exit).
If You Cannot Leave This Room
- Call the Front Desk and let them know where you are.
- Fill the bathtub and sink with cold water for firefighting.
- Wet your sheets, towels or clothing, and stuff them in all cracks around doors and vents.
- Using an ice bucket or other container, keep doors and walls wet.
- Check to see if there is smoke outside the window; if there is no smoke and the window can be opened, hang a sheet of light-colored material outside.
- Make yourself visible to rescue personnel through any window. DO NOT JUMP.
- If your room is smoky, fold a wet towel in a triangle and tie over your nose and mouth, stay low.
Carbon Monoxide Safety Tips
Warning
Carbon Monoxide is a colorless, odorless, poisonous gas, and exposure can be fatal. Your room is equipped with a carbon monoxide detector.
Symptoms of carbon monoxide exposure may include:
- Headache
- Nausea
- Vomiting
- Fatigue
- Shortness of breath
- Blurred vision
- Weakness
- Confusion
- Dizziness
- Collapse
- Loss of muscle coordination
- Loss of consciousness
What to do if a carbon monoxide alarm is sounding or if you experience any symptoms of carbon monoxide exposure:
- Never ignore a carbon monoxide alarm that is sounding.
- Immediately move outside to fresh air.
- Advise the hotel Front Desk.
- Call 911, emergency services, or the Fire Department.
- Do a head count to check that all people in your party are accounted for.
- Do not reenter the premises until the emergency service responders have given you permission.